Return policy at Lazurite, we place customer satisfaction as our top priority, and we always strive to provide a luxurious shopping experience that reflects the quality and excellence of our products. We are keen to carefully inspect each piece before shipping to ensure it reaches you in the best condition. However, we understand that some exceptional cases may require a return service. Eligible return cases: The customer has the right to request a product return only in the following cases: In case of receiving a damaged or defective product. In case of receiving a different product from the original order. Return conditions: The return request must be submitted within 3 working days from the date of receipt of the order. The product must be unused and in its original condition with packaging and all accessories if any. After receiving and inspecting the product by our team, the amount will be refunded to the same payment method within 7–10 working days. Important notes: Returns are not accepted for custom-made or engraved products as per order. If the reason for the return is due to an error from Lazurite, we will bear all shipping costs gladly. If the reason for the return is due to the customer's personal wish, the customer bears the shipping and return fees. Contact mechanism: For any inquiry or return request, please contact us via the following channels: Email:
[email protected] Phone or WhatsApp: 0500402347 Instagram: @lazuritesa At Lazurite, we believe that every customer is part of our journey, and we are committed to providing a refined service worthy of your trust in us.
